CONSUMER & CUSTOMER INFORMATION

User & Customer Information

Legal information & instruction

1. Information about the provider

You can find detailed information about us in the About us @ wescue.com.

2. Essential features of our goods and services

All relevant essential product features can be found directly on the respective product page in our online shop. If you have any questions about a product, you can always contact our customer service, by e-mail at info(at)wescue.com or by calling +46 (0)31 788 02 77.

3. Establishment of the contract between you and us

The presentation of our goods in our online shop does not represent a binding offer on our part. The kind of contract existing between you and us depends on the payment method chosen by you:

Credit card: When you select the credit card payment method, you will be prompted to enter your credit card number, validity, and security number. When you click "Next", the data is checked for validity before you proceed to "Order overview". After you have completed your purchase by clicking 'Buy Now', you will be redirected to the website of your bank if your credit card is registered for the 3D-Secure procedure (Verified by VISA / MasterCard SecureCode). The purchase agreement is already established as soon as the 'Buy Now' button has been clicked. The debiting of the amount takes place only with the dispatch of the goods.

4. Reservation of payment

If a product ordered by you is permanently unavailable, we reserve the right not to accept your offer or to withdraw from the contract.

5. Prices and delivery

Prices in our online shop exclude VAT. VAT and delivery costs are based on the subtotal price of the items in your shopping cart. We deliver to most countries within the EU.

6. Information on warranties and guarantees

If we provide a guarantee beyond the statutory warranty provisions for goods delivered by us, this is expressly stated in the respective product.

7. Right of revocation for consumers

Right of cancellation

You have the right to revoke this contract within a period of 14 days without giving a reason.

The period of revocation shall be 14 days beginning from the date on which you or a third party you designate, which is not the consigner, has taken possession of the complete set of purchases.

In order to exercise your right of revocation, you must contact us Wescue AB, (Eg, a letter or email to: info@wescue.com) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep within the revocation period, you must send the notification that you are exercising your right of revocation before the end of the revocation period.

Consequences of revocation



If you revoke this agreement, we will refund payment we have received from you, including the cost of delivery (except for additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us). You will receive this refund within a period of 14 days from the date we received notice from you. We will transfer the funds via the same means of payment that you used in the original transaction, unless you have expressed otherwise. In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than 14 days from the date on which you inform us of the revocation of this contract. You bear the cost of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to something other than the purpose of checking the quality, characteristics and functionality of the goods.

Your right of revocation expires prematurely in the following cases:

In the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health or hygiene. The right of revocation expires if their seal has been removed after delivery. In case of contracts involving sound or video recordings or computer software delivered in a sealed package. The right of revocation expires if the seal was removed after delivery.

Sample Revocation Form

If you want to revoke the contract, you can use the following or a similar statement:

- To Wescue AB, Gullbergs Strandgata 36E, SE-41104 Göteborg, Sweden

E-Mail: info (at) wescue.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Appointed on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the case of a communication on paper)

- Date _______________ (*) (delete as appropriate).

 

8. Storage and access to the terms of the contract

We store your order data and send it via e-mail. You receive it along with our terms and conditions and consumer and customer information. You can also view the terms and conditions here at any time. Your order data can be viewed at any time under 'My Account'.

9. Complaints / online dispute resolution

Should you have any cause for complaint, you can enter your complaint at the online dispute resolution website provided by the European Commission. Your complaint will then be forwarded to us. Please visit the following link and follow the instructions:

https://ec.europa.eu/consumers/odr/

Of course, you can also contact our customer care department directly:

E-mail: info@wescue.com

Phone: +46317880277

Monday to Friday: 9am - 4pm

10. Contractual Language

The contract language is English.